The three apps – which are owned by Facebook and run on shared infrastructure – all completely stopped working shortly before 5 pm today, 4th October 2021.
Visitors to the Facebook website simply saw an error page or a message that their browser could not connect. The WhatsApp and Instagram apps continued to work but did not show new content, including any messages sent or received during the problems.
Facebook’s outages happen relatively rarely but tend to be vast in their impact, not least because they affect three of the world’s biggest apps.
The company is often cryptic about the causes of any issues and does not tend to explain to them even after they are fixed. In 2019, for instance, it suffered its biggest outage in years – and said only that it had “triggered an issue” during “routine maintenance operations”.
“We’re aware that some people are having trouble accessing our apps and products,” Facebook wrote in a message posted on Twitter. “We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.”
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