ePayment Will Deepen Customer Satisfaction For Logistics Businesses – Remita 

Osinulu said epayment remains a game-changer for the logistics industry to create more value and seamlessly manage the process preceding pick-up down to delivery.

By Omotayo Olutekunbi

Stakeholders in Nigeria’s logistics and supply chain sector must accept electronic payments in order to improve customer happiness and retention, accelerate delivery, and raise accountability for sustenance.

Kayode Osinulu, a business lead for special projects and fintech partnerships at SystemSpecs, providers of Remita, a renowned fintech, stated this during a panel session at the recently held online Conclase Business Webinar 2.0.

Conclase Consulting organized the event in collaboration with the Nigerian Postal Service (NIPOST) was themed, ‘Enhancing hitch-free delivery for businesses and logistic companies to maximise customer satisfaction’.

Kunle Oladapo, General Manager of Ecommerce and Logistics at NIPOST; Gbenga Ayo-Dada, CEO of Gbenga Artsmith Accessories; Remilekun Bada, CEO of Stouch Services; and Kayode Osinulu, Business Lead, Special Projects and Fintech Partnerships at Remita were among the panelists at the second edition of the webinar.

Osinulu said epayment remains a game-changer for the logistics industry to create more value and seamlessly manage the process preceding pick-up down to delivery.

“Digitising the tracking, invoicing, and collection of payments will greatly improve experience for logistic firms and other businesses.

As a result, there will be improved accountability, transparency and profitability. Also, e-commerce, competitive pricing strategy and delivery efficiency will make logistic firms stand out,” he added.

Osinulu stated that Remita Payment Gateway has for years filled the epayment gap for businesses and government parastatals alike, as its payment platform continues to improve its processes of integration with any website or application while its multiple payment options enhance the convenience of payers and give merchant easy access to their funds.

“With mobile payments continuing to deepen expansion, commerce firms are likely to continue to benefit from a sustainable ecosystem.

Business owners should also be particular in understanding their customers’ behaviour while implementing innovative sales strategies that maintain low operational costs, create value for customers and improve revenue for the business,” he added.