…and so it happened in the land of massive recession and hardship, in the time of Buhari, a car
repair company is recalling cars they repaired that developed faults!
Almost seems like a fairy story right? You are probably waiting for someone to shout April
fool! Believe me, it isn’t going to happen. AUTOEASE LTD, an Automobile Auto body, Auto
Spray & Auto Bake Workshop based in Enugu is recalling cars they repaired that, get this – were
not up to AUTOEASE standards! Almost sounding like we are no longer in Nigeria, sounds like
what you hear from a global automobile brand right?
Recently on Enugu’s 92.5 Dream FM, on the Dream Breakfast Club hosted by the renowned
Jude “Uncle Jude” Thomas Dawam, C.E.O of AUTOEASE Ifeanyi Okeke brewed up a storm
when he made the announcement. I thought I miss-heard until he repeated himself and I was
amazed to no end. You mean there’s a company that recalls stuff in Nigeria? Since when?
The story was that AUTOEASE imports materials with which they conduct their business from
London, but due to some delay in shipment, they had to order from Lagos. Unfortunately, the
stock they ordered from Lagos, ended up being an inferior stuff, classic Nigerian bad quality.
Being an organization that values their reputation so much and also to ensure that they maintain
their reputation of turning up high quality maintenance and repairs, they decided to recall and
repair ALL the cars they worked on, those that don’t fit the bill of AUTOEASE Service Quality
at zero cost, yes, you heard me correctly, for free!
I have never heard our indigenous vehicle manufacturers ever recall their products even with all
the defects its customers have complained about over the years. As a matter of fact, in Nigeria,
its more of – you bought it and that’s your business! How many companies even actually take
Product Warranty serious? AUTOEASE AutoBody Shop has not only blazed the trail in World
Class Service Quality, but they have outdone themselves in further endearing themselves to their
prospective and present customers by offering after-service “servicing”. Here’s a company that
has made Enugu, Eastern Nigeria proud and Nigeria with this innovation.
The Customer is still King and Ifeanyi Okeke and his team at AUTOEASE proves that. Well-